Disputes & Returns Policy

UNICORNIA 4ALL LTD. Disputes and Returns Policy

Thank you for shopping at UNICORNIA 4ALL LTD. We strive to provide high-quality products and excellent customer service. We understand that sometimes returns or exchanges are necessary. Please review our policy below for details on how to handle these situations.

Key Points:

• Contact us before returning any item.

• Returns are accepted within 30 days of purchase for eligible items.

• Refunds are processed within 30 days of receiving the returned item.

• Shipping costs are generally non-refundable unless the item is faulty or not as described.

• Certain items are non-returnable for hygiene and safety reasons.

Eligibility for Returns:

To be eligible for a return, the item must meet the following criteria:

• Unused and in original condition: The item must be unused, unworn, and in the same condition you received it. This includes all original packaging, tags, and accessories.

• Resalable condition: The product must be in a condition suitable for resale.

• Within 30 days: You must contact us and initiate the return process within 30 days of your purchase date.

• Not a non-returnable item: Some items are non-returnable due to hygiene or safety reasons (see below).

Non-Returnable Items:

For hygiene and safety reasons, the following items are non-returnable:

• Sex toys (unless faulty)

• Lingerie (unless faulty)

• Personal care items (e.g., cosmetics, lotions)

• Consumable goods

• Items marked as non-returnable

This list is not exhaustive and may be updated. If you have any questions about the return eligibility of a specific item, please contact us.

Return Process:

1. Contact Us: Before returning any item, please contact our customer service team at [email address] or [phone number]. Explain the reason for the return and provide your order number, we will request images of the eventual product issue.

2. Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions. Do not ship the item back without an RA number.  

3. Packaging: Securely package the item in its original packaging, including all accessories and documentation.

4. Shipping: You are responsible for the return shipping costs unless the item is faulty or not as described. We recommend using a trackable shipping service to ensure the item arrives at our warehouse. We are not responsible for lost or damaged returns. If the item is faulty, we will reimburse you the shipping costs and either send you a new item or refund you the paid amount.

5. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 30 days to your original payment method.  

Damaged or Faulty Items:

If you receive a damaged or faulty item, please contact us immediately at support@unicornia.shop. Provide your order number and details about the damage or fault, including photos or videos if possible. We will arrange for a replacement or refund, and we will cover the return shipping costs for faulty items.

Exchanges:

We generally do not offer direct exchanges. If you need a different item, please return the unwanted item following the return process and place a new order for the desired item.

Refunds:

Refunds will be processed to your original payment method within 30 days of receiving the returned item. Please note that shipping costs are non-refundable unless the item is faulty or not as described.

Restocking Fees:

We do not charge restocking fees for returned items that meet our return criteria.

Contact Us:

For any questions or concerns regarding our Disputes and Returns Policy, please contact us at: support@unicornia.shop